Store Policy

Returns & Exchanges

 If you are not satisfied with your purchase please contact us immediately. Our contact information is below. Please DO NOT play with the hair , install the hair or disturb the pattern of the bundles.   If you use, play with, or install the hair the hair is  NON-REFUNDABLE. *All sale items, custom units are final sale and or any type of Payment arrangements are NON-REFUNDABLE and can not be exchanged or modified.

If there are any discrepancies we require all merchandise purchased to be returned  to us please contact us for instructions. The hair purchased can be sent back for verification and for the exchange to be made or store credit to be issued if granted by Wig Fix.

Unopened and Unused items 

Unopened and Unused items can be exchanged for full value within 3 days of delivery this does not include any custom items or sale items. After this 3 day grace period, full value may only be issued at the company's discretion. Wig Fix will take any responsibility for any errors made on the order. We will cover the shipping cost for the  return of the item and  any errors made by Wig Fix. 

If the buyer makes a mistake on the order and wants an exchange the customer may be responsible for the shipping cost for the return or the exchange if one is granted. (this does not apply to orders processed by payment arrangements)

 Please note that we handle all returns and exchanges on a case by case basis and a  refund or exchange will be granted at our company's discretion. It is our understanding that not every situation can be listed or mentioned in the paragraphs above and we would hate to do our customers a disservice this is why we handle everything on a case by case basis. 

Custom Colored Requested Items

Any custom coloring or dying procedures we perform on behalf of a customer voids any returns or exchanges. All Sales are final on all custom items this includes but is not limited to  single bundles, bundle deals, wigs, and clip ins. 

Custom Items Non-Color 

Any customizations we perform or construct on behalf of a customer voids any returns or exchanges. All Sales are final on all custom items this includes but is not limited to single bundles, bundle deals, wigs, custom wigs, closures, frontals, and merchandise. Custom items are non-refundable and can not be exchanged. 

Untraceable / Lost Packages

A customer can select a signature delivery option at checkout. If the customer declines this option and tracking shows delivered we will honor the delivery confirmation. Although this is very rare it can happen.Please make certain the shipping address listed on your order is accurate. 

Cancellations 

As a result of the same day shipping on certain items, and the customer wants to cancel the order a cancellation fee of 25% or 50%(percentage varies based on item purchased) of the order total does apply. Payment arrangements are NON-REFUNDABLE and do not apply. 

 Restocking

 If a customer orders and decides to change their mind or wants to return the hair for any reason other than an error of the companies a restocking fee of 25% or 50% will apply (percentage varies based on the item purchased) . The restocking fee is subject to companies discretion not all orders apply (Some items are non-refundable and can not be restocked). 

Payment Arrangements

All orders processed by payment arrangement are non-refundable and can not be exchanged or modified in any way. These products will not qualify for a refund or an exchange. 

Contact Us

Wig Fix welcomes your questions or comments regarding the Terms:

Email: shopwigfix@gmail.com